MyServiceMonitor provides IT service management training and consulting services around ITIL®, CobiT, ISO 20000 and other best practice guidance. ITSM On-Ramp™ Services leverage emerging web services to provide enhanced deliverables and targeted results.
MyServiceMonitor's ITSM On-Ramp™ Services help establish service improvement programs that incorporate both business and IT tracks. After all, business and IT are not two separate roads --- they are two lanes of the same highway!
Regardless of whether you've just started your ITIL® implementation, are considering implementation, or are already on your journey, ITSM On-Ramp™ Services can help you get --- and stay --- on the right road.
ITSM On-Ramp℠ Services can be utilized by customers, consultants and/or technology suppliers to help accelerate the global momentum behind best practices and frameworks such as ITIL®, CobiT and standards like ISO 20000. These services provide a step-by-step approach to implementation of IT service management based on the ITIL® guidance and leverage intelligent service monitoring concepts.
Training & Knowledge Transfer
Of course training must be part of any adoption of IT Service Management, and we provide fully accredited ITIL® Certification Training, but some 'on the job training' is often needed to maximize these investments.
MyServiceMonitor provides training services for both business and IT stakeholders, in an effort to ensure that the business has a clear stake in the ITSM adoption program. This is essential for achieving a top-down definition of services, and the business track features a unique Customer Expectation Management Methodology to keep the business focused on Customers, rather than systems.
Assessing "Where Are We Today?" is a logical next step as suggested by the ITIL guidance. Conducting a full assessment of people, process and technology can be a significant task.
External assessors can provide an excellent way to get an objective view of how an organization currently compares to the ITIL® guidance, however these are often based on proprietary information and may not provide the critical knowledge transfer to IT staff who must continue to monitor progress.
The need to obtain a broad cross section of stakeholder input, understand the ITIL® concept of a service, and reaching a marketing mindset can be very difficult.
In fact, establishing an ability to self-assess is a pre-requisite for continual improvement. While an initial assessment can provide a clear starting point, assessment is not a one time activity!
It is not 'catching fish' that matters when it comes to assessment --- your organization must Learn How to Fish.
Consulting Services
There is no one ‘right way’ to implement IT service management, and every client situation is unique. Executive Workshops can provide an appropriate forum to discuss relevant best practice frameworks and standards, critical projects and infrastructure and organizational sensitivities. MyServiceMonitor works with the client to clearly identify and validate key stakeholder and service targets, to ensure that project objectives are aligned with overall program goals.
The vision for MyServiceMonitor is to take advantage of the relentless push towards a service-oriented world by leveraging emerging web services to enhance the deliverables associated with our consulting and training services.
Most services offered by MyServiceMonitor can be obtained as part of engagement deliverables, as subscription services, or licensed for in-house use. This provides a win/win for both MyServiceMonitor, our partners, and our clients.
Leveraging On-Demand software for ITIL® implementation programs can make sense:
• Do not require up-front investment
• Enables rapid implementation with minimal effort
• Minimizes the risk of process automation
• Accelerates ITSM adoption
These services can be implemented rapidly, eliminate the infrastructure and ongoing costs that traditional applications require, and can provide feasibility analysis for more effective down-stream process automation decisions.
MyServiceMonitor leverages these tools in a growing number of our consulting services, including:
The vision for MyServiceMonitor is to take advantage of the relentless push towards a service-oriented world by leveraging emerging web services to enhance the deliverables associated with our consulting and training services.
Most services offered by MyServiceMonitor can be obtained as part of engagement deliverables, as subscription services, or licensed for in-house use. This provides a win/win for both MyServiceMonitor, our partners, and our clients.
Leveraging On-Demand software for ITIL® implementation programs can make sense:
• Do not require up-front investment
• Enables rapid implementation with minimal effort
• Minimizes the risk of process automation
• Accelerates ITSM adoption
These services can be implemented rapidly, eliminate the infrastructure and ongoing costs that traditional applications require, and can provide feasibility analysis for more effective down-stream process automation decisions.
If you would like to discuss your IT Service Management needs with an independent, experienced consultant call (201) 826-1374 or e-mail jmw@MyServiceMonitor.com today.
