IT Focused Training
MyServiceMonitor can provide Corporate Onsite Training - held at your facility, or Public Training - held primarily at the Jersey City Campus of Phoenix University, conveniently located at the Pavonia/Newport PATH station. <map>
University of Phoenix - Jersey City Campus 100 Town Square Place Jersey City, NJ 07310
Save Gas! Take the PATH train to Pavonia/Newport!
Through an alliance with ITSM Academy, MyServiceMonitor can also provide the following courseware. Contact MyServiceMonitor for details.
- Accredited ITIL® Foundation
- Accredited ITIL® Intermediate (Capability & Lifecycle)
- Accredited ITIL® Service Manager
- Accredited ITIL® Version 3 Service Manager Bridge
- Accredited ISO/IEC 20000 Foundation
- Accredited ISO/IEC 20000 for Consultants
- Accredited Certified Process Design Engineer
- Visible Ops: The Class
- Apollo 13 - AN ITSM CASE EXPERIENCE™ (Simulation)
- ITIL / ISO / ITSM Workshops - including Awareness
- MOF Essentials
- CobiT Foundation
Business Focused Training
Certified Process Professional (CPP) Classes
Additional training includes the Certified Process Professional (IPAPI CPP™) classes, based on the Customer Expectation Management Methodology (CEMM) from the International Process and Performance Institute.
These classes are ideal for business users, and provide a vehicle to establish a business lane for your ITSM adoption program. The CEMM approach is simple, cost effective and will focus the business on their end customers and removing complexity from business processes. Download Brochure