Stakeholder & Services targeting is a fundamental step in the ITSM journey. Preparing for a Service Catalog workshop begins with a consultation or Executive Workshop with the initiating sponsors of the implementation. During the consultation, organizational sensitivities can be discussed and identified, as well as who should participate in the workshop.
Ideally this workshop will take place after the initial assessment activity, once all stakeholder needs are understood.
Customers face a dilemma when confronted with the challenge of defining and building the initial Service Catalog. Collecting data and getting everyone to agree on structure and service descriptions can result in 'spreadsheet hell', taking time away from other critical projects and/or grinding the improvement initiatives to a complete halt.
By bringing in a web-based (SaaS) catalog with pre-defined templates, customers can build out the initial catalog to gain consensus from critical stakeholders BEFORE investments in other tools and publication of the Catalog take place.
Quickly following the creation of the initial Service Catalog with Cross-Silo baselining of key service targets can accelerate your staffs paradigm shift to a service orientation. The end result is faster (and more accurate) definition of services, a more accurate Service Catalog structure, and more effective automation decisions -- when YOU'RE ready.
For more information, contact MyServiceMonitor.