Starting an IT Service Management Implementation based on the IT Infrastructure Library (ITIL®)? A review with IT and business management of the various frameworks and best practice guidance available (ITIL, CobiT, ISO 20K, etc.) can help raise the awareness and understanding of how improvements can be made and why efforts may be needed.
Get your team focused on key business drivers and align your implementation of best practice with critical elements for success:
• An Analysis of Key Stakeholders
• Clearly defined Service Targets
• Business Case criteria
• A Program Path that's right for you
These workshops can take place at any time and can be tailored appropriate to customer requirements; as an introduction to best practice for IT and business management, as a 'refresher' for critical IT and business staff, and as a forum for obtaining buy-in from key stakeholders.
Affordable IT Service Management Consulting from MyServiceMonitor
As an independent consultant with over 28 years in information technology, a Service Manager’s Certificate, and strategic relationships, MyServiceMonitor provides flexible advisory services that can be tailored for virtually any client environment.
While each customer's path to service management excellence will vary, increasing your process maturity will take time and effort. MyServiceMonitor's ITSM On-Ramp™ approach ensures that ongoing stakeholder management, program communication and steering towards business value are incorporated into the improvement program.