Many IT organizations have a significant Event Management gap. The shift of applications from mainframe to 'n-tier', and the emergence of virtualization have forced a tipping point. Domain-specific monitoring simply is not working in today’s complex, distributed, n-tier and increasingly virtual environments.
Intelligent service monitoring can be defined as, the ability to monitor what is happening at each layer of the infrastructure, across an array of network, system and application components --- and automatically identify which component layer, in which domain, is the source of a problem.
Traditional infrastructure monitoring environments have mirrored the IT organization, by creating monitoring silos that re-enforce tribal values and offer no connection between technical domains. The bottom-up orientation of many ITSM implementations risks leaving the business out of the improvement initiative and does not provide the guideposts needed to develop a business-driven CMDB design.
MyServiceMonitor leverages eG Innovations' patented data flow and dependency based correlation to establish intelligent, cross-silo base lines to improve coordination between functional silos and incorporates training that re-enforces the awareness of cross-silo infrastructure and process dependencies.
MyServiceMonitor can deliver the functionality as a web service (SaaS), with measurement data collected during the engagement stored in a secure, hosted measurements data base (or on-site if the customer prefers).
Customers should evaluate ways to leverage real time performance data into their ITSM efforts. Cross-Silo base lining can accelerate the ROI in best practice implementation, by focusing the CSIP team on true end-to-end services and improving staff awareness and understanding of end-to-end service dependencies.
This service is ideal for customers who have completed an analysis of key stakeholders and established a Service Catalog Matrix, and are now ready to conduct targeted base lines before proceeding with process improvement cycles.
Cross-silo base lines can significantly accelerate the paradigm shift required for many IT organizations, which can begin breaking down 'tribal barriers' and enabling more effective development of cross functional processes.
For more information contact MyServiceMonitor.