Assessment services provide customers with an answer to the question, “Where Are We Now?” in relation to ITIL® best practice. This service conducts interviews with key stakeholders as mutually agreed by MyServiceMonitor and the client. More importantly, your staff is provided with the education and tools required to continue self-assessing their progress after the initial assessment is completed.
Assessment Workshops are leveraged where cross-functional teams are identified and processes are reviewed and jointly assessed. This brings the added benefit of beginning to develop teamwork among the participants of the ITIL® adoption program, and re-enforces knowledge of the process.
Independent Assessment from a Certified IT Service Manager
Obtaining an independent assessment of process maturity is vital to getting a clear answer to the questions “Where Are We Now?” This beginning base line, and the subsequent assessment and base lining that must follow, are critical to measuring the effectiveness of your improvement program.
Regardless of the approach taken or the tools used during the assessment, establishing a beginning base line of performance and measuring progress against Key Performance Indicators (KPIs) is essential to prove ROI and keep the program on track.