MyServiceMonitor, LLC., in partnership with ITSM Academy, is pleased to announce that a Certified Process Design Engineer (CPDE) class has been scheduled in the NY-metro area. Classes will be held at the Jersey City campus of the University of Phoenix, conveniently located above the Pavonia PATH station.

Announcing NY Area Certified Process Design Engineer (CPDE) class There are many process frameworks that define best practices for achieving quality IT Service Management - ITIL®, ISO/IEC 20000, MOF, CobiT, CMMI, etc. While each describes a set of integrated processes and controls, none provide step-by-step methods and techniques for actually designing, re-engineering and/or improving those processes. SPECIAL OFFER for NY-AREA ATTENDEES: This class will include a review of the ISO 15504 standard for process assessment. An exemplar standard for ITSM process assessment is currently under development (ISO 15504-8). We will include in the class how this emerging standard can be used in process improvement programs. (NOTE: The instructor is currently leading a group contributing to the development of the ISO/IEC 15504 IT Service Management PAM. Interested parties should contact jworthington@myservicemonitor.com ) This five (5) day certification course converts the theoretical into the practical. The course couples prescriptive advice with hands-on opportunities to analyze, design, measure and integrate service management processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model. See Course Content Questions? Call 201-826-1374 ENROLL NOW

If you are interested in attending this class, call or e-mail me today!

Contact MyServiceMonitor

Give your investment in ITIL training a chance to pay off. The Certified Process Design Engineer (CPDE) is ideal for anyone who needs to lead ITSM process improvement programs. At the end of this course, learners are able - as CPDE’s - to lead an effective and measurable process improvement program within their organization.

Sincerely,
MyServiceMonitor & ITSM Academy