Weblog | John M. Worthington, Principal | John Worthington http://www.myservicemonitor.com/TheSavageJourney/ en Wed, 19 Nov 2008 11:25:39 -0500 http://blogs.law.harvard.edu/tech/rss Sandvox Pro 1.5.2 KNOWledge is no laughing matter http://www.myservicemonitor.com/TheSavageJourney/knowledge_is_no_laughing_ma.html <div><p></p><p style="font: 12.0px Georgia;">While it may seem troublesome that I actually thought about work while on vacation, it really…</p></div> Mon, 21 Jul 2008 17:42:14 -0400 http://www.myservicemonitor.com/TheSavageJourney/knowledge_is_no_laughing_ma.html The Savage Journey continues...PMDBs http://www.myservicemonitor.com/TheSavageJourney/the_savage_journey_continue.html <div><p><span style="font-family: Georgia;">Now I'm not a complete idiot when it comes to technology, but I certainly have not earned 'geek'…</span></p></div> Fri, 14 Mar 2008 16:30:03 -0400 http://www.myservicemonitor.com/TheSavageJourney/the_savage_journey_continue.html PMP Exam Lessons Learned http://www.myservicemonitor.com/TheSavageJourney/pmp_exam_lessons_learned.html <div><p></p><div><span style="font-family: Georgia;">I recently sat for the PMP exam and passed on the first attempt. My journey roughly followed the…</span></div></div> Tue, 20 Nov 2007 15:51:01 -0500 http://www.myservicemonitor.com/TheSavageJourney/pmp_exam_lessons_learned.html The Value of On-Demand Software in ITSM Implementations http://www.myservicemonitor.com/TheSavageJourney/the_value_of_on-demand_soft.html <div><p>Those of you who read this blog know I've ranted about this before (see <a href="http://www.myservicemonitor.com/TheSavageJourney/give_your_itsm_implementati.html" target="_blank">Give your ITSM…</a></p></div> Wed, 24 Oct 2007 20:50:13 -0400 http://www.myservicemonitor.com/TheSavageJourney/the_value_of_on-demand_soft.html Coming to Terms with [ITIL Version 3]: Evolution & Organizational Change http://www.myservicemonitor.com/TheSavageJourney/coming_to_terms_with_itil_v.html <div><p></p><div>Those of us who have implemented, are implementing, or are planning to implement IT service…</div></div> Tue, 03 Jul 2007 12:46:51 -0400 http://www.myservicemonitor.com/TheSavageJourney/coming_to_terms_with_itil_v.html Confusion 300: Better Luck Next Year http://www.myservicemonitor.com/TheSavageJourney/confusion_300_better_luck_n.html <div><p><br /></p><p class="MsoNormal">Thanks to my good friends at eG Innovations, I attended the recent itSMFusa FUSION 300 conference,…</p></div> Thu, 20 Sep 2007 23:41:47 -0400 http://www.myservicemonitor.com/TheSavageJourney/confusion_300_better_luck_n.html Service Lifecycle Solutions: The Blood's in the Water http://www.myservicemonitor.com/TheSavageJourney/service_lifecycle_solutions.html <div><p>I had a few precious moments to browse some research on what the big gorillas may have planned as…</p></div> Fri, 27 Apr 2007 10:34:43 -0400 http://www.myservicemonitor.com/TheSavageJourney/service_lifecycle_solutions.html What’r YOU lookin’ at? http://www.myservicemonitor.com/TheSavageJourney/whatr_you_lookin_at.html <div><p style="font: 14.0px Georgia;"><span style="color: rgb(0, 0, 0);"><span style="font-family: Verdana; font-size: 12px;"><b><i>The savage journey’s full of forks…</i></b></span></span><span style="font-family: Verdana; font-size: 12px;"><br /></span></p><p style="font: 14.0px Georgia;"><span style="font-family: Verdana; font-size: 12px;">This ramble is a reflection on some thoughts after attending…</span></p></div> Tue, 27 Feb 2007 22:06:49 -0500 http://www.myservicemonitor.com/TheSavageJourney/whatr_you_lookin_at.html CMDB Interoperability: waiting for nirvana http://www.myservicemonitor.com/TheSavageJourney/cmdb_interoperability_waiti.html <div><p>The 800-pound gorillas have formed an '<a href="http://www-03.ibm.com/press/us/en/pressrelease/19526.wss" target="_blank">alliance</a>' in order to provide interoperability between their…</p></div> Sat, 24 Feb 2007 15:47:45 -0500 http://www.myservicemonitor.com/TheSavageJourney/cmdb_interoperability_waiti.html Give your ITSM implementation a kick in the SaaS http://www.myservicemonitor.com/TheSavageJourney/give_your_itsm_implementati.html <div class="article-thumbnail"> <img src="http://www.myservicemonitor.com/_Media/07e129a10c.gif" alt="Give your ITSM implementation a kick in the SaaS" width="98" height="36" /> </div> <div><p></p><div>I’m a strong believer in the ‘On-Demand’ model of software, also called Software-as-a-Service’…</div></div> Sat, 24 Feb 2007 16:19:14 -0500 http://www.myservicemonitor.com/TheSavageJourney/give_your_itsm_implementati.html SLM & The Looking Glass House - The real voyage of discovery http://www.myservicemonitor.com/TheSavageJourney/slm_the_looking_glass_house.html <div><p></p><div><span style="font-size: 10px;">(adapted from Lewis Caroll’s Alice in Wonderland)</span></div><div><br class="webkit-block-placeholder" /></div><div><b>What reality does <i><span style="text-decoration: underline;">your</span></i> Customer see?</b></div><div><b><br class="webkit-block-placeholder" /></b></div><div><span style="font-size: 9px;"><b>(This entry…</b></span></div></div> Sat, 24 Feb 2007 16:26:17 -0500 http://www.myservicemonitor.com/TheSavageJourney/slm_the_looking_glass_house.html Have you ever been Experienced? http://www.myservicemonitor.com/TheSavageJourney/have_you_ever_been_experien.html <div><p></p><div>Somebody asked me about "Quality of Experience' (QoE) recently. While those in technical silos may…</div></div> Sat, 24 Feb 2007 15:18:40 -0500 http://www.myservicemonitor.com/TheSavageJourney/have_you_ever_been_experien.html Implementing a CMDB is Like Blogging Alone: Why Products & Process won’t be enough to reconnect with the business http://www.myservicemonitor.com/TheSavageJourney/implementing_a_cmdb_is_like.html <div><p></p><div>Starting your ITIL journey with a very complex, usually expensive, lengthy and often invasive…</div></div> Sat, 24 Feb 2007 16:04:04 -0500 http://www.myservicemonitor.com/TheSavageJourney/implementing_a_cmdb_is_like.html