MyServiceMonitor, LLC

MyServiceMonitor's weblog is intended to foster discussion about the realities (and frustrations) of implementing Best Practice, whether that be ITIL©, CobiT, ISO 20000, Six Sigma, TQM, et al.

I wanted a place to rant about best practice frameworks and share some experiences with friends, peers and basically anyone who wants to listen and join the fray. As I tend to blog very late in the evening the postings are, well... pretty much midnight ramblings...

I believe that the real road to a quality culture has more to do with people than with process (which may make some ITIL fanatics scream in horror), since in the absence of process it is values that carry the day.

I am in awe of many IT professionals -- many much smarter than I -- who are literally killing themselves keeping the cars on the road as the business keeps its foot firmly on the accelerator (and in some cases on IT's neck). They have my admiration (and sympathy).     

For those customers who lack both process and values, it was nice knowing you. The business and IT are simply getting too complex, the world is moving too fast, and big brother's getting much better at watching you for you to last much longer.

For those of you who know the difference between right and wrong, and are struggling to do the right thing (i.e., best practice), then consider this a place to vent, to rant and to share some humor as we continue down what we know is the Right Road.

A savage journey indeed, and what a strange trip it will be.